Returns & refunds

Last updated 17 October 2026.

Damaged, faulty or wrong

We'll make it again for free, or refund it in full, whichever you prefer, if what arrives:

• was damaged on the way;
• has a printing fault, such as streaks, smudges, badly wrong colours, or a crop that isn't the one you chose;
• isn't what you ordered (the wrong product, size or photo).

Email us within 30 days of delivery at team@mantel.photos with your order number (it starts with M-) and a photo of the problem. You can keep or recycle the damaged one; there's nothing to send back.

Changed your mind?

Each order is made just for you, from your photo, so it can't be resold. That's why we can't offer refunds for a change of mind once your order has gone to be made. If you change your mind soon after ordering, email us as soon as you can: if it hasn't been made yet, we'll cancel it and refund you in full.

Things that aren't faults

• Colours on screens: phone and computer screens all show colour a little differently, and they glow, so a print can look slightly different from the same photo on your screen.
• The photo itself: a photo that's blurry or dark to begin with will look the same in print.

If you're unsure whether something is a fault, send us a photo anyway. We'd rather look and help.

How refunds are paid

Refunds go back to the card or payment method you paid with. They usually appear within 5 to 10 business days, depending on your bank.

Your rights

This policy is on top of your rights under consumer law, not instead of them. Nothing here limits rights you have that can't be excluded under the consumer laws where you live, such as your state's consumer protection laws in the US, or the Consumer Guarantees Act in New Zealand.